Dendairy Speaks On Poisoning Claims
Local milk processor and one of the country’s leading dairy companies, Dendairy has broken its silence following allegations that some of its products are not fit for human consumption. This comes after an irate customer made a video alleging that he had been “poisoned” by the milk from the company.
The irate customer alleged that Dendairy had acknowledged that the milk was off when he approached the company over the matter. However, the milk processor is alleged to have refused to pay compensation to the customer and instead threatened him with litigation when he posted his allegations on social media.
The customer, who appears not to be backing down, then posted another video in which he used the milk from Dendairy to clean his toilet claiming that it is not fit for any other purpose. You can watch one of the videos below.
@dendairy come explain yourself
before we start boycotting your products because the allegation is the your product is poison. Personally this is not the first time hearing this. And how do you sue a costumer to keep quiet. Should we boycott ? pic.twitter.com/XlwDV16PZd
— Wellence Mujuru (@WellenceMujuru) July 24, 2020
The video which is being shared widely on social media seems to have attracted the attention of Dendairy. The company has since issued a statement insisting that the matter has been dealt with. The company also made it clear, that it is not entertaining the idea of paying compensation to the man in the videos.
Below is the press statement from Dendairy which iHarare is publishing in full.
PRESS STATEMENT
Dendairy is aware of videos in circulation made by an unhappy customer whose complaints we had attended to and resolved as public health and safety is our priority.
We offered to have the customer examined of any medical effects, the offer was not taken up.
Dendairy will not pay the USD$500 000 as demanded by the customer who has indicated that he will continue to post videos attacking Dendairy.Dendairy takes all customer feedback seriously and will continue to offer affordable, good quality products. We take pride in our manufacturing systems that have been confirmed by globally recognized authorities and local regulatory bodies.
Dendairy Management
However, the statement from the company seems to have left many people unimpressed. Some social media users claimed that the statement showed the gross arrogance of the company. Below are some of the reactions from social media users,
this statement is awful @dendairy its not your position to be therapists by diagnosing a mental illness on the man just because his suing you for $500k btw cases like these are common. This was pathetic PR and i will also be rethinking purchasing your products
— Qlemy (@Nja17Nja) July 24, 2020
Customer demanding $500,000.00 got put em the righful place. Zvinoramba zvichienderera where customer blatantly refused redress. Dendairy is not a Ponzi scheme.
— Kennedy (@Maswaure) July 24, 2020
Who are the big guys behind Dendairy at this rate even the Mugabe’s Alpha And Omega are even better than this Dendairy pic.twitter.com/QTdoDPIhIo
— #SportsFanatic
(@taytbells) July 24, 2020
Dear @dendairy , this issue could have been handled way better than this…Now you may sadly lose more than gain coz of this unnecessary statement. #Dendairy pic.twitter.com/M1vTTRn75X
— Liberty LK Kazhanje (@lkazhanje) July 24, 2020
Finally a statement. l don’t buy ur Milk because its bad and unokurumidza kukora. Ur product needs 2 be recalled in shops. Health yemunhu yakakosha ini l would demand millions of dollars. This is not e first time a person has made such claims about ir product something is wrong pic.twitter.com/EcAFi6q9ZP
— Wellence Mujuru (@WellenceMujuru) July 24, 2020
I have always bought Dendary Milk coz I am from Kwekwe and support their products. This statement however is full of arrogance and lack of respect. If you are running a business respect for consumers is not what you write in a statement. It’s how you own up to mistakes. Nonsense pic.twitter.com/LOwO6H2l5c
— Dhara Blessed Mhlanga (@bbmhlanga) July 24, 2020
@dendairy just lost a customer from this moment. I will never buy ANY of their products ever again! I will also advise my granny who in excess of 1 litres of milk everyday not to buy from them again. Such unadulterated arrogance and disrespect cannot be tolerated. Pathetic PR!
— Tinashe Bvute (@TinasheBvute) July 24, 2020
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The post Dendairy Finally Speaks On Poisoning Claims Made By Customer appeared first on iHarare News.