EcoCash Users Can Now Reverse Transactions
The country’s largest mobile money company, EcoCash has introduced a new feature which will allow users to reverse transactions that they may have made in error. This usually happens when EcoCash subscribers send money to fellow subscribers while absent-minded or careless and end up sending to the wrong recipient. With this new feature, if you send money to the wrong recipient, you will no longer have to endure lengthy queues at the EcoCash offices. Instead, you can reverse the transactions on your own mobile phone using the USSD Interface.
Here is what you need to know about the new feature. iHarare has compiled a list of some of the Frequently Asked Questions (FAQS) of the new feature.
How Do I Reverse An EcoCash Transaction If I Send Money To The Wrong Person
1. On your mobile phone Dial *150#
2. Select Option 3 – Self Help/Transaction Reversal
3. Select Option 1 – Reverse Transition
You will then be asked to enter the Money Reference Transaction
If People Can Now Reverse Transactions On EcoCash, Will I Be Safe From Fraudsters?
The good thing about the EcoCash’s new transaction reversal feature is that it does not work unilaterally. By this, we mean that for a transaction to be reversed, both parties must agree to the reversal. This means that those who are inclined to defraud others will not be able to reverse the transaction later after they have collected goods or services.
The person who sent the money to the wrong person can only initiate the reversal. Assuming that the person who received the money by mistake is honest and has been appraised of the situation, they will then approve the reversal and there will be no need to spend hours at the EcoCash offices.
What If The Person Who I Sent Money To By Mistake Refuses To Cooperate And Approve The Reversal? What Do I Do?
In such a case, you will, unfortunately, need to go to the EcoCash offices to report the person so that the reversal is done.
iHarare will update the article when more information comes in about the new development.
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The post Great News: EcoCash Users Can Now Reverse Transactions, Here Is How It Works appeared first on iHarare News.