ZESA Warns Prepaid Customers They Won’t Be Able To Purchase Electricity From July Unless They Clear Debts
National power utility ZESA has warned prepaid customers that they will not be able to purchase electricity tokens from July onwards unless they clear all their debts.
The Zimbabwe Electricity Transmission and Distribution Company (ZETDC), a subsidiary of ZESA, gave its customers with outstanding debts a three-month ultimatum to clear their debts.
If the prepaid customers fail to clear their debts by the end of June, they will not be able to purchase electricity tokens. Instead, all of the money will go towards clearing the outstanding debts.
The power utility said it was taking such drastic actions because the outstanding debts were compromising service delivery.
Below is the complete statement released by ZESA advising prepaid customers that they will not be able to purchase electricity tokens from July onwards unless they clear all their debts.
The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) would like to thank its valued customers for positively responding to the call to clear the outstanding balances.
Further to the seven-day moratorium that was given to defaulting post-paid customers, Prepaid customers with outstanding debt are hereby notified to clear their outstanding debt within the next three months ending June 2022.
A three month period has been extended for owing customers on prepaid meters to clear their debts with the expectation that the customers will clear at least a third of their debt before they can purchase power for the month.
It is expected that a third of the debt be paid by April 2022 and the final third be paid by June 2022. After the 3 months, the full amount owing should be cleared before any purchase can be made.
The value of the outstanding debt that has not been cleared through the current 50% redemption on token purchases has not been able to retire the debt over the years and the Authority cannot afford to have service delivery getting compromised by the debt overhang.
Customers are advised to register their accounts on the ZETDC self-service portal (https://selfservice.zetdc.co.zw/) to enable them to check their debt balances or refer to their latest ZETDC Purchase Token Receipt or visit the nearest ZETDC office.
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